Table of Contents Understanding Automation Exploring Artificial Intelligence Comparing Automation and AI Purpose Adaptability Technology Learning The Synergy of AI and Automation Frequently Asked Questions Understanding Automation Automation involves using technology to perform tasks without human intervention. Imagine a programmable coffee machine that brews your morning coffee at a set time, executing each step—from boiling […]
Table of Contents Understanding Automation Exploring Artificial Intelligence (AI) Key Differences Between Automation and AI Purpose Adaptability Technology Learning How AI and Automation Work Together Frequently Asked Questions Understanding Automation Automation involves the use of technology to perform tasks with minimal human intervention. Imagine a coffee machine programmed to brew your morning coffee at a […]
Table of Contents Introduction The Deflection Dilemma in AI Customer Support Shifting the Focus to Customer Experience Conducting Quality Assessments and Continuous Improvement Rethinking Support Resources and Documentation Carefully Testing and Implementing AI Assistants Providing Clear Lines to Human Support Always Focusing on Improving the Customer Experience What’s Next for AI in Customer Support? Conclusion […]
What is Intelligent Automation (IA)? Intelligent automation is the integration of AI with traditional automation to streamline business processes that typically require human intervention. Often referred to as cognitive automation, IA elevates business operations by enhancing efficiency, reducing costs, and improving customer experiences. By leveraging advanced technologies such as deep learning and AI, IA enables […]
Introduction In today’s fast-paced digital landscape, businesses are constantly seeking innovative solutions to streamline operations and enhance efficiency. One company at the forefront of this revolution is Kognitos, a leader in AI-driven automation solutions. By harnessing the power of Large Language Models (LLMs), Kognitos is transforming how businesses approach process automation, making it accessible even […]